Hope you are having a good day.
I need your help in the problem with the below details:
- Calls received by the call center gets disconnected after 1 second.
- It doesn't happen to all calls it happens randomly.
- It doesn't happen in a certain time [ i.e : Peak time ] it happens randomly.
- It happens when using physical phones [Cisco 7821] and Web app [Finesse].
Thank you in advance.
In addition to the suggestion to examine the MIVR logs which can be difficult if you are not familiar. I would try to use the reactive script debug and find the step where the call is failing. Are you sure it is hitting the script when the call fails? I know you said it does not happen on every call, but I would load the script into a test environment and call until you can replicate the problem.
If it happens to people "at random" (i.e. most of the time everything works fine for a set of agents and then calls start getting disconnected after one second for the same set of agents) it then it is probably some of kind of resource problem, like a UCM transcoder.