Contact Center. Campaign outbounds??

[antonio.murcia.andreu]

Hi, I'm new to these issues and am trying to make a campaign outbounds for a contact center. In  the documentation indicates that the contact information is entered in  plain text are the separator comma, but it is producing an error  importing contacts. I tried to introduce them to single quotes, without quotes ..... but it still fails. Can someone help? I've been looking for examples and find nothing about it.
A greeting.

[antonio.vazquez]

Which Contact Center Option? Express? Enterprise?

Regards

[antonio.murcia.andreu]

Express edition, ccx premium.

Really, I dont know how can introduce the contact information (name, phone01 for example) when planning a outbound campaign. I tryed with plain text but when import the contacts jumps:"Error importing contacts". Do you know how can i do that?

Regards.

[antonio.vazquez]

Hi,

as far as I know (and as I remember), onto CCX Help appears the way that you need to use to load record into a Outbound Campaign.

Have you checked this information?

In IPCC Enterprise Outbound modeule you can define campaigns with personalized fields, but in CCX you cannot do it.

Regards

[antonio.murcia.andreu]

Hi,

I've checked it, the information is: "use only comma-separated  plain text file with .txt extension", but when import the contacts like this configuration, for example:

     name, last name, phone1, phone2, phone3

or

     'name','last name', phone1, phone2, phone3

or

     'name','last name', 'phone1', 'phone2', 'phone3'

or

     ..........................

devolve an importing error and I dont know how i have to do.

Thanks a lot

Regards

[Christos Georgiadis]

Hey Antonio,

What's your version of uccx ?

Did it ever work ?

If you have 7.0.1 you may want to look at this

CSCta40110

Regards,

Christos

[antonio.murcia.andreu]

Hi,

I'm  new to the subject, the project is half and I have to develop the  campaign, you know something about it? could you help me please? there is not  much information, I read the manuals and I'm stuck trying to import the  contacts ....

this is my version. i cant see your link or.....???

CSCta40110

Can you repeat it please??

Thanks for reply

Regards

[Christos Georgiadis]

Hi Antonio,

Sorry i didn't get it. What is you version ? I think you can see it once you login to the appadmin page.

CSCta40110 is a defect you can see it in the bug toolkit

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs

Maybe you can send us some screenshots of what exactly you do step by step ?

Regards,

Christos

[antonio.murcia.andreu]

Hi, 
I'm sorry for the time in response but I`ve been outside......
My version is:
7.0(1)SR05_Build504
Package: Cisco Unified CCX Premium

Can you help me with this information?

Thanks, regards.

[Christos Georgiadis]

Can you restart node manager and see you don't see this issue anymore ?

According to the defect I mentioned CSCta40110 the db locks up.

Maybe you can send us MADM logs after trying to import the contacts?

Regards,

Christos

[antonio.murcia.andreu]

Thanks for this response but i can`t restart the primary node, at now is in production with another aplications, and....this not my version neither my error...

regards