02-07-2011 01:57 PM - edited 03-14-2019 07:20 AM
Small contact center needs to check
while in the waiting state for an agent if there are any agents logged in and ready. That way
if no agents are logged in and ready they can call back later.
Solved! Go to Solution.
02-07-2011 02:15 PM
You can check the CSQ if there are any agents in the Ready/Not Ready
state by using the Get Reporting Statistics step.
On Mon, Feb 7, 2011 at 1:58 PM, wilsonbolanos
02-07-2011 02:15 PM
You can check the CSQ if there are any agents in the Ready/Not Ready
state by using the Get Reporting Statistics step.
On Mon, Feb 7, 2011 at 1:58 PM, wilsonbolanos
02-16-2011 01:59 PM
Thank you very much!!!
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