Contact Center Express 7 Is there a way to check if an agent is logged in and ready

[wilsonbolanos]

Small contact center needs to check

while in the waiting state for an agent if there are any agents logged in and ready.  That way

if no agents are logged in and ready they can call back later.

[Tanner Ezell · Accepted solution]

You can check the CSQ if there are any agents in the Ready/Not Ready

state by using the Get Reporting Statistics step.

On Mon, Feb 7, 2011 at 1:58 PM, wilsonbolanos

[wilsonbolanos]

Thank you very much!!!