Contact Center week days

shahulhameed · ‎01-23-2016

Hi Friends

I have installed Cisco Unified CCX Administration System version: 10.6.1.11001-31 in my environment. Recently it was updated. I have two agents and they are receiving calls on their extension during working hours. One of agent will receive after working hours it is working fine.

During weekends the calls suppose to be received by one agent but it is not working. How can I configure any user called the extension should forward to the agent? I have attache the screen shot of application management.

Please advise.

Thanks and Regards,

Shahul Hameed.

Deepak Rawat · ‎01-24-2016

Agent_2_Mobile variable does not seem to have any value assigned to it, can you try assign the extension there and then check.

Regards

Deepak

shahulhameed · ‎02-23-2016

It is working now. Just prompt was missing.

Thanks for all your support.

Deepak Rawat · ‎02-23-2016

Alright that's great and thanks for updating the forum.

Regards

Deepak

Gergely Szabo · ‎01-24-2016

Hi, we need a bit more than a screenshot of the application parameters page. Can you post a screenshot of the script, perhaps?

G.