04-27-2015 07:55 AM - edited 03-14-2019 02:43 PM
I am running 9.x which still has HRC.
I'm planning to upgrade from Historical Reporting to CUIC. Is toggling between the two as seamless as the documentation indicates? I want to activate CUIC and I didn’t want to have a problem if I tried to switch it back.
Solved! Go to Solution.
04-28-2015 07:41 AM
Hi Blake-
Yep, it's pretty much that simple. It can take a bit of time to do the switch, but that is dependent on the amount of data. It was quite some time ago that I tested switching between HRC and CUIC, but I don't recall any major issues.
That being said, some of the reports in CUIC have incorrect calculations.
DJ
04-28-2015 07:26 AM
Can anyone share their experience if possible
04-28-2015 07:41 AM
Hi Blake-
Yep, it's pretty much that simple. It can take a bit of time to do the switch, but that is dependent on the amount of data. It was quite some time ago that I tested switching between HRC and CUIC, but I don't recall any major issues.
That being said, some of the reports in CUIC have incorrect calculations.
DJ
04-28-2015 07:52 AM
Thanks DJ.
Regarding: "That being said, some of the reports in CUIC have incorrect calculations"
You mind elaborating? Did you find HRC to be accurate?
04-28-2015 08:19 AM
Hi Blake-
HRC didn't seem to exhibe as many issues, but it was a mature product. In your version of UCCX I wouldn't really call CUIC mature.
I am drawing a blank on the specific reports that had oddities, but here are a couple of defects that you may run into:
UCCX: Not Ready Reason Code Report Does Not Display Custom Reason Codes
https://tools.cisco.com/bugsearch/bug/CSCue26150
This one is important if your running anything prior to 9.0(2)SU2:
CUIC doesn't purge JMX logs
https://tools.cisco.com/bugsearch/bug/CSCuc52857
Regardless of call volume ~150MB of logs will be generated each day and eventually stop your CCX Engine from being able to start. They will never purge automatically, but rather you will need to purge them manually from time to time.
DJ
04-28-2015 08:21 AM
Wow, thanks for the info
04-28-2015 09:27 AM
You're welcome.
DJ
04-28-2015 10:51 AM
You're welcome.
DJ
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide