11-15-2017 07:33 AM - edited 03-14-2019 05:43 PM
Does anyone know of any reports for Courtesy Callback or do these need to be manually created?
Basically looking to see if I can find out how many people selected to get callbacks and how many were successful or not. From the stock reports for CVP I don't see that there are any. I can see some info from Application Summary reports but it doesn't really tell me if a callback was offered or not.
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11-15-2017 08:58 AM
There are separate reports you can load that are available from the Cisco website. Look for CVP 10.5 Callback Templates_CVP_9_CB_10.5.1.zip for instance. They are also mentioned in the reporting guide.
11-15-2017 08:58 AM
There are separate reports you can load that are available from the Cisco website. Look for CVP 10.5 Callback Templates_CVP_9_CB_10.5.1.zip for instance. They are also mentioned in the reporting guide.
11-15-2017 11:55 AM
We have the templates in CUIC for CVP reporting but I was referring to something specific just to Courtesy Callback. From the Application Summary Daily report I can see how many times an app has executed x amount of times.
I can see that the CallbackEngine app is getting executed and from what I understand that only gets executed if the caller was offered a callback but is there something that will tell me if the caller was reconnected or if the callback was canceled?
11-16-2017 05:40 AM
Did you look at the zip I referenced above? Those are a couple separate reports in addition to the other CVP reports you mention. It specifically has Callback Historical and Callback Current reports that I think is what you're looking for?
11-16-2017 08:53 AM
Thanks.... I downloaded the wrong templates. I see them now.
11-20-2017 08:21 AM
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