Hi, Is it possible to set "CLI" at a campaign in UCCX ( similar to campaign prefix option in UCCE campaign) ? Thanks Mohideen
Forum Posts
I would like to know, how to open port 90 for public IP access in CUIC. Can someone please help me on that.
++We are facing issue with the finesse while doing oubound dialer calls. ++Dialer ports are displaying on the Agent finesse screen at a time when they are in reserve state. ++Attached the screenshot
Gents, I am trying to drill down to the http logs and vxml logs for when vxml gateway sends vxml requests to CVP call server. In this sample log, I see VXML gateway sending NEW call request and tries to load the VXML document. We also see the HTTP ...
Hello.. I wanted to know what DB engine type is used in CCX, and is it possible for the developers to connect to it at least with read only permission for developing some needs in my company here ??
Hi, I have a FSI customer who needs REM solutions as eKYC process. existing has PCCE. mobile apps use React Native, so what customer asked is support on Cisco REM SDK with React Native. hope someone has idea for this or better having experience o...
HI, Is there any UCCE CVP Reporting DB schema (informix DB) change from version 9 to 11.5 ?
Good morning all , I am new to UCCX . I am familiar with UCCE , PCCE for failover scenario . My doubts is UCCX finesse failover . UCCE - If primary finesse fail or service interrupted - all the agents will redirected to secondary finesse a...
UCCX 10.6 (SU1) I enabled Finesse from the CLI on both nodes. I created a new team with agents in CAD to test in Finesse. Idea is to build and test using a made up team and then migrate other teams over to Finesse when ready. I am unable to find a...
Resolved! EDMT 10.5 Database connection FAILED.
Hello, I am running an upgrade from UCCE 9.0(3) to 11.6. For migration HDS and Logger databases from version 9 to 11 with EDMT (via version 10.5) I tried to use advice from https://supportforums.cisco.com/t5/contact-center/ucce-v9-to-v1...
Hi, Does anyone know of a query that I can run that will show me what ICM script node the call was last seen at? I find live monitor to busy to pin point where a particular call is ending up. Thanks
Hello, Is it possible to override the RCK seed value (the initial value when RCKD increments)? For a short period, while migrating traffic from older UCCE1 to new UCCE2, two separate UCCE instances will handle calls. During that migration period re...
Getting the error USER not Authenticated as HTTPS Rest Response is::401. CCX version 11.6 CUCM version 11.5. The pop up error says invalid user or password. Logging in anonymously? I get it with servers name by hostname or IP address. User I ...
Hi All, UCCX :Version: 10.6.1.11001-31 We have changed the Agents from CAD to Finesse some weeks ago and now I have the following question and hope somehow can help me: We use Chrome as browser and would like to know if we have any possibility...
Installing a brand new UCCX 10.6 cluster. Using CCM local user database as the client does not have LDAP. I created a test user called "testagent" in CUCM, whenever I go to login to UCCX Agent Desktop, it immediately tells me that the "combination of...
