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CRA Administrator Password Reset

Hi

Anyone know how to reset the password or assign a new account as administrator for CRA 3.1 (which is actually just CM3.3 with upgraded extended services 3.1)?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
1 ACCEPTED SOLUTION

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Hi,

UserID followed by (1) means -> userid is granted with administrator rights to access CRA Adminitration as administartor using the URL

http:///appadmin

UserID followed by (2) specified -> userID is granted to access CRA administration as supervisor using the URL

http:///appsupervisor

Regards

Yogi

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4 REPLIES 4
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Thanks - that's exactly what I needed...

I suspected it would be somewhere in the directory but could seem to find it...

But now you have me curious- what's the significance of the (1)?

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Highlighted

Hi,

UserID followed by (1) means -> userid is granted with administrator rights to access CRA Adminitration as administartor using the URL

http:///appadmin

UserID followed by (2) specified -> userID is granted to access CRA administration as supervisor using the URL

http:///appsupervisor

Regards

Yogi

View solution in original post

Highlighted
Beginner

Hopefully you can solve this issue with the information on the following page:

"IPCC Express Administrator Unable to Login After Initial Configuration"

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/products_tech_note09186a00801a0a9a.shtml

Eric

Highlighted
Enthusiast

Hi,

Assigning administrator rights to appadmin for ccmuser :

1. Through "User Maintenance Page" in appadmin.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/apadm35.pdf - Pg.No:18-57.

2. Using DC Directory Administrator go to

CCN Apps/Configurations/usergroup.xxxxxxxx/users?array and verify that your admin userid is there. You can also add a valid Call manager userID followed by (1)

For example set it to: admin(1)

Regards

Yogi