10-05-2005 02:01 AM - edited 03-13-2019 11:12 PM
Agents that do not answer calls within the designated time are automatically set to "not ready".
Can this:
a) be turned off so agents when logged in are always "ready"
b) the time before being made "not ready" inreased?
Solved! Go to Solution.
10-05-2005 03:59 AM
Hi,
Pls refer the document links.....
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a00803530b0.shtml
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a00800ffe93.shtml
View solution in original post
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Log in to Community
