CSD issue

[Curtis Fuentes]

                   Hi,

      I have two supervisors that are see agents logged in for 20 hours, but when I check the UCCX resource stat the agent are not even logged in. I have tried to uninstall the supervisor and reinstall it, but no luck. We are using UCCX 8.6 su3

[anchoudh]

Hi Curtis,

Please check the Agent.Exe process running in the CAD client box, if so please delete this proess from the Task manager and see if it helps.

Also, for a test purpose try logging in to CAD with the same above user credentils and see if it throws a warning message saying this User is already logged in and you want to force logout this instance.

Hope this helps.

Anand

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