Contact Center

Hi all,Do i need to log in to each individual server to view the diagnostic framework for that server? Or i'm suppose to be able to view the diagnostic framework for any server from a centralized location (i.e. admin desktop). Any additional permissi...

Hi;I found a customer that he has two machines and using them both as CVP Call Server and VXML Server (at the same time). I know this is not the best practice, but for the meanwhile he does not need to buy hardware. The traffic still is little (up to...

Hi,Running UCCX 8.5.Can it possible when the agent gets a call, notepad atomaticaaly pops up?And also can it possible to integrate notpad in the CAD application ?If yes,Please let me know steps to configure the same.Thanks & Regards,Krishna

Hi friends,I am in a situation of implementing manual dialing from CAD in a UCCE environment from a 3rd party application. I have CISCO CAD 8.5 premimum and trying to explore different possibilities:Click-to-call with hyperlink dialing enabledHaving ...

Hey guys,Just wondering whether anyone has figured out a way to show what reports are using a particular report definition? So something like 'Show Dependency Records' in CUCM for example?The reason for asking is if I want to update a report defintio...

Hi CiscoSupportCommunity, Advanced Merry Christmas! May I know if anyone encountered  the old MOH prompt is playing while the new MOH prompt is defined on queue message? but sometimes  the new MOH is playing. (intermiittent) Is it a bug or is there ...

For UCCX 9.X VersionRegardschrysostomos

Dear Networkers,I am installing UCCX 5.0(2) cluster. The first node was installed with success and it's running fine. I am trying to add another node o the cluster. After installing it, and for the setup I chose Add to cluster option. I entered the r...

Hi All,Is there a list of items performed by this utility?Thanks!-JT-

                   I have 30+ users all intermittently getting the error while Jabber is running in the background..    We have Jabber set to start on boot, and it also sometimes will not load at boot and errors instead.  All PC's are running XP SPK3...