10-21-2004 07:04 AM - edited 03-13-2019 10:31 PM
Does anyone know of or have a application that would display stats about a particular CSQ as the idle screen on 7960's? I am looking to replace our company logo as the idle screen for the phones in our IT dept. I would like to display Calls in Queue, Agents logged in, Agents talking, and just some other basic CSQ overview stats. Does anyone know where to start?
Thank you.
02-10-2007 08:19 AM
HI Matt
How are you accessing the page i.e what address do you type in, also have you set the folder options to CSQ/Stats?
02-09-2007 11:11 AM
I have an application that was designed to be accessed as an IP phone service, but would also work for that. It polls the Database via SQL so will work on any edition of IPCC.
However, I am on vacation till the first week of March, so please post here sometime around then if your still looking and I'll post you an install and some basic instructions etc.
It will also drive a basic three colour telnet based wallbaord.
02-10-2007 08:21 AM
does you application use SQL with XML for phones display, I would be interested in hos this works
03-27-2007 01:20 PM
I would be interested in this if you get a chance. thanks!!
04-02-2007 06:11 AM
Me too. It would help alot.
05-04-2007 04:23 AM
07-31-2007 10:05 AM
I would be interested in these scripts as well if they are still available.
Thank you
09-04-2007 01:10 AM
I am also intrested. could you please post it again
09-25-2007 08:13 AM
09-25-2007 01:10 PM
Thanks for posting the zip file. I'm trying to figure out how this is setup properly and have a couple questions:
- for the aef file, do I need to add it to my existing ICD script? If so, do I set it up as a Call Subflow?
- for the stats file, I'm able to access it via IE but it only displays the actual script. When I apply it to a phone, I get an XML parse error. Anyone have an ideas to resolve this?
09-28-2007 09:02 AM
No, you don't need to add this as a subflow, just create a separate application and point it to this script. The trigger should be configured as an http trigger. I had to dump the stats.jsp file in the following directory on my server (yours may be different):
C:\Program Files\wfavvid\Documents\user\default\webapps\ROOT
You also need to make sure the URL you have in your IP Service in Callmanager matches what's entered into the stats.jsp file. For example, my IP Services window in Callmanager has the following URL:
http://172.16.20.31:8080/stats
If you open stats.jsp in notepad, you'll see a line towards the top that has:
response.addHeader("Refresh","45; url=http://172.16.20.31:8080/stats");
Make sure the url=http:// tag matches what you had entered in the IP service in Callmanager.
There's not much else to it. Hope this helps.
-Jake
03-01-2010 07:59 AM
Does everyone else have the same display format on the phone ?
A huge space before the text display ? I've tried altering the stats.jsp file to give a different display output, but can't get rid of the empty space at the top of the page..
So if this is set as the idle page, the user will need to scroll down to see the stats.
03-26-2010 03:57 AM
Does anyone have an idea how to alter the display output on the phone ? And as to why there's a huge blank space before the te
xt?
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