Contact Center

I am working with UCCX 5.0(2) and would just like to have different prompts played in 5 min intervals for the last half hour of the day.  This is what I have been trying to do but TAC is saying that I need to use T[now].hour and T[now].min to actuall...

Hello everyone !i just want to make a question, maybe silly for a lot of you.I received an alarm from the CUOM, saying that there is not sufficient hard disk space to my systems.The CM version is 5.X., how can i find the un-needed files and delete th...

Hi I am trying to generate licencse for CAD -IPCC Enterprize 6.0 using the url given in CAD installation guide.http://209.46.83.138/sws/ciscoLicense/LicenseRegister.htmlwhen the login/password windows pops up it does not accept my CCO ID username/p...

Is there a way to see how many calls are sitting in a particular queue using supervisor or is there and additional software or hardware i need to use or purchase?I am using  Contact Center - 5.0(2)SR01_Build053

Hello,  This Customer have a IPCCx version 7.0(1)SR05_Build504.  The CSD are in version 6.6.1.400 and CAD on Version 6.6.1.400  We did not have any Email Deployment on this system.  For some reason, for the agents view on CSD, the supervisor see em E...

Hello,Quick simple query.I've received only the IPIVR 7.0(1) installation/Upgrade disk, but not the OS disk :-(..Would there be any issues with installing the Cisco Meetingplace OS 2003.1.2a DVD for HP server onto this intended IPIVR server?Is it sup...

Hi there,I have a MCS-7825-I1-CC1 with UCCX 7.x installed (Windows 2003).. I could not find the serial number outside chassis...Is there any way to check the serial number via Windows ?Thanks.Andrei.

Hi All Cisco Experts,I need a help on Cisco IVR and the problem i am facing is :1. I have installed a CCX 7.0 on both the Primary and Secondary Server.2. I need to configure both server on HA.3. When i try to add Secondary IVR Server in cluster (to t...

Does MCS7816I4-K9-CXA1 come with Agent seats? If it doesn't what's the part number for it's seats for Unified CCX Enhanced ?I coun't find any datasheets for this server, so i don't know what is included in server and what is it's compatibility.I want...

I'm having an issue for an ICM upgrade from 6 through 7.0c SR4 to 7.5.x. As part of the upgrade process a RoggerA and RoggerB are built based on ICM7.0c using an EDMT import of the 6.0 database and a copyof the ICM registry key tree from each respect...

Dears,I have UCCX 7.0 and I am facing the following problem:I configured an outbound campaign and the agents which are in ready state are not prompted to accpet any call. The % of  logged agents is 100%. Direct Preview is enabled in CDA.I also tried ...

Hi,We have UCCX 7.0 SR4. We have installed SQL 2k on UCCX machine. We have configured mixed mode authentication. We have created an user (name: test) and provided permissions to access CRS databases.I am trying to login to the Historical Reporting Cl...