Contact Center

Hello everyone,If someone knows whether it is possible to make another layout which I have to present in CAD for outbound calls.I have already used default layout and need another one for outbound calls.Our contact cener is based on ICM 7.5 with IVR ...

Hello all,Below i have attached 2 scripts. i had to change a recording on it. the orig is v6, i changed the recording and it would not work. sytem error message, try the debug aand i get a triggering contact error. but if you look at the one that wor...

We're upgrading OS on desktops/notebooks and need to know if there is a Desktop Administrator client for Windows 7.

Hi all....Hopefully a quick one... well two:1) When you use a "Get Reporting Statistic" step and want to pull "Current Wait Duration" from the CSQ database, does the current wait time for a caller include time on hold? I'm using hold in my queue to p...

I've got a problem at the Customer's IPCC Enterprise 7.2.About 2,5% of calls in the welcome script fail at the Translation Route to VRU step (basically one of the first steps in the script) and a translation route time-out event is shown in Router wi...

Hi.Im Trying to create a script that will enable me to dial a number Where the following happends:Step 1: Please Enter the Directory number you would like to forward.Step 2: Please Enter PinCode for  Directory Number.Step 3: Tell Status : a) Director...

It is our first installation of WFO QM. We have installed it in a network with a CUCM version 6 and UCCX version 7.So far we did not get any errors during the installation and synchronization of these UC servers. However, we are not getting anywhere ...

Hi, Is there any way I can silently monitor an extension that is running on Cisco IP Communicator.? Regards,Hammad.

I have the wallboard working. Is there any way to add a column that would show who is getting the next call from the database?

Hi i am working on a ucce deployment which has side a at Florida and side b at virginia.We had recommended the customer to go with 2 diffrent subnets for the private and public communication as a best practise mentioned,however the customer has some ...

I am working with my customer on a IVR application for paying by phone through an external payment gateway. We have the API from the payment gateway vendor. The Payment Gateway requires a secure connection. I am looking for an example of connecting t...

The government has recently scanned our servers and detected an vulnerability within UCCX OS2003. The vulnerability can be found on Microsoft's website, under the Microsoft Bulletin; MS09-059. Our servers are running Cisco's recommended Microsoft Win...

Hi AllIs there any way in UCCE that you can set agents back to ready if they are put to not ready after RONA? I know there is a global option for this in UCCX but not sure about UCCE? They are using CAD 7.5 and UCCE 7.5.If not any other work around t...