CTI client can't failover to side A from side B

[bo liu]

hello everyone

now ,i have a question

i install ICM in a server and install PG CG CTI os server in another servier,of course the sideA and sideB always separate out.

the CTI clinet connected to CTI os server sideA,but when i shutdown the CTIOS sideA,or shutdown the server of PG CG CTI.the client display offline....

why this?

here is my config with CTIOS CG and PG

[bo liu]

here is my CUCM PG's config

[Dass Prakash R · Accepted solution]

Hi,

Could you please check out the following points and update

1. Can you please check the connectivity from Agent Desktop to CTIOS Server (A and B Side)

2. Can you check the DNS configuration

3. You can also enter the CTIOS Server IP address and Hostname (A & B Side) in the host file of the Agent desktop and check whether you were able to connect

Hope this helps!!!

Thanks,

Dass

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[bo liu]

thanks Dass

i'm not config the host file

[Vigeesh Mohandas]

HI ,

suspect you have some misconfiguration

In CTI server information : SYSTEM B , PORT : number value is misconfigured

Thanks

Vigeesh Kalathil Mohandas

[bo liu]

hi vigeesh

sorry .... the SYSTEM B config is the same with A.......whether i need change the side B prot difference from A?