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CTI Failure

pvarenholt
Contributor
Contributor

Upgraded from 10.x to 12.x on all Cisco UC and CC platforms (UCCE).

From the go live we are experiencing a high number of these CTI Failures.  We have QoS in place on our WAN however, have many if not most of the staff working from home.  We've looked at logs and not finding any OOS messages.

I see people keep saying this is a network issue but no conclusive answers as this seems like a catch all.  I also understand that it can be due to improperly closing the browser and not logging out properly.  also understand that the Chrome throttling of tabs could be an issue.  Unfortunately we cannot use Edge and must use chrome as our CRM requires chrome and we are using Harmony (B+S) within our CRM.

 

Is theree a way to tell if user exited browser instead of logging out?

what are next recommended steps as we are looking at connectivity throughout our deployment and yes it is a Global WAN deploy of UCCE with ICM based in North America.

 

just looking for some guidance here please.

Thanks,

Paul.

3 Replies 3

Elliot Dierksen
VIP Collaborator VIP Collaborator
VIP Collaborator

There is an ES patch for CCX (UCCX-12.5.1.SU1.ES01) that is supposed to address the problems with Chrome throttling inactive tabs which cause the CTI error.

We are running UCCE 12.5.

paul.

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