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CTI OS Agent Team Based Wrap up

Mark Applebee
Level 1
Level 1

In CAD I was able to configure different Wrap up codes based on Workflow group. Can I achieve the same function in CTIOS based on agent Teams?

1 Reply 1

Gergely Szabo
VIP Alumni
VIP Alumni

Hi,

no. Wrap up codes are not bound to teams, they are global.

G.

Sent from Cisco Technical Support iPad App

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