08-22-2012 12:08 PM - edited 03-15-2019 05:49 AM
In CAD I was able to configure different Wrap up codes based on Workflow group. Can I achieve the same function in CTIOS based on agent Teams?
08-22-2012 12:50 PM
Hi,
no. Wrap up codes are not bound to teams, they are global.
G.
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