09-11-2023 12:09 PM
I'm trying to write an application that uses the CTI Protocol as described here: https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview/what-is-unified-ccx-cti-protocol
Is this available in PCCE or only in UCCX? If so, how can I find the right IP/port to connect to in the PCCE DevNet Sandbox?
09-11-2023 01:56 PM
Hi,
PCCE also has a CTI protocol but it is not exactly the same as the one for UCCX (lots of similarities though). You can find the CTI protocol here: https://developer.cisco.com/site/cti-protocol/documentation/
Thanx,
Denise
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