01-27-2010 08:00 PM - edited 03-14-2019 05:10 AM
If the agent desktop is minimized when a call is offered to an agent the ctios agent desktop pops up.
Is there a way to turn that feature off so it always stays minimized unless manually brought up?
01-27-2010 11:25 PM
I think you can find your required parameters under this path in registry on CTIOS servers:
HKLM_Local_Machine\Software\Cisco System, Inc.\Ctios\CTIOS_Warid\CTIOS1\EnterpriseDesktopSettings\AllDesktops\ScreenPreferences\Name\MainScreen.
I have 7.2 version and hope its same in 7.5
02-02-2010 02:32 PM
Thanks that was helpful but will not solve my issue. Your recommendation changes it for every agent. I only want to affect individual agents.
Thanks for you suggestion though!
Del
02-08-2010 07:29 PM
That won't be possible with the out-of-the-box CTIOS toolkit client. You will need to either customize the desktop to allow individual settings or switch to CAD.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide