Can you please explain me this services what is the difference between ctios and cti.
Did you mean to ask CTI OS vs. CAD vs. Finesse for example?
CTI (Computer telephony integration) is just a protocol which CTI OS and other features rely on.
I want to clarify in my mind ctos that is coming from pg i know finesse receive all information cti not ctios.Cad is connect to ctios via cad user interface not directly connected ctios but mainly it use ctios.I can not understand what is the difference between cti and ctios. I know cti mean computer telephony interface also use from cucm .ThanksSent from Cisco Technical Support Android App
This has been discussed previously. Take a look at this post.
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