CUCCX Historical reporting - how to separate views

[tprochazka]

Hi Guys,

please dont you know how to make historical reporting reports accessible

per team - I mean, defined login to HR tool can see only reports for defined teams,

not for all of them.

We gotta CUCCX 7.0(2)

thanks

Tomas

[Gajanan Pande]

Any agent who has 'Historical Reporting' capability can generate historical reports. Administrator grants 'Historical Reporting' capability to agents through appadmin. If an agent/supervisor has the capability, then he/she can view the reports for all the agents.We can not restrict based on teams. This is as per the design.

Please rate helpful posts.

GP.