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Beginner

CUCM to ICM Wilcard calling & PV Transfers

CUCM, UCCE & CVP – 10.5.2

We are looking to handle Wild Card pattern dialling from CUCM into ICM to avoid creating 100s of CTI RPs and corresponding ICM DNs– something similar to below:
https://community.cisco.com/t5/collaboration-voice-and-video/ucce-handling-wildcard-dns-through-default-call-type/ta-p/3141782

 

however call is not hitting the ICM script - I am also thinking that below will transfer the PV values - like agent answer calls, agent calls 387xx number to transfer call to another PQ, and the 'Xfer' ICM script associated to 387XX gets transferred all PV values along with.

 

We created
1. a CUCM CTI RP as 387xx and associated with pguser
2. an ICM DN called ‘Xfer’
3. a DNPlan in ICM as 387?? And pointed it to the ICM DN 'Xfer’ which is associated to an ICM script 'Xfer'

 

However calling 38710 or any 387xx number for eg is not hitting the ICM script.

We tried to skip the UCCE DNP step above and tried with an ICM DN 387XX instead – to match the CUCM DN 387XX – still no luck.

 

Assist Please.

Thanks & Regards,
Kartik Bhatia

3 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Cisco Employee

Re: CUCM to ICM Wilcard calling

You can make different call-flow
Call to Ingress-GW or to the CVP directly. They can hit DN in classic Comprehensive callflow

Kostia

View solution in original post

Highlighted
Rising star

Re: CUCM to ICM Wilcard calling & PV Transfers

Did the person dial/transfer from Finesse and not the physical phone?

Also, what was the caller's experience when they did the transfer? Error tone/message on the desktop?

View solution in original post

Highlighted
Contributor

Re: CUCM to ICM Wilcard calling & PV Transfers

@kartikbhatia 

 

I assume you have UCCE setup and functioning. To make the extensions calling CTI RP reach 

 

  1. In UCCE make sure the DN you have created is mapped to CUCM Peripheral.
  2. Create new call-type and assign to that DN.
  3. Go to Agent Target Rule and add 387000 - 387999 number pattern. This pattern will accept all the 1000 numbers range.
  4. Second, in CUCM the CTI RP you created and added to PG user. On CTI Route Point page you see its as Registered to UCCE server.
  5. Create a new script as per your logic and map the call type to that script.
  6. Make a call and you should have the call routed to script.
*** Please rate helpful post. Please mark as answer if it solves your problem/query.
regards, Ritesh Desai

View solution in original post

Everyone's tags (1)
4 REPLIES 4
Highlighted
Cisco Employee

Re: CUCM to ICM Wilcard calling

You can make different call-flow
Call to Ingress-GW or to the CVP directly. They can hit DN in classic Comprehensive callflow

Kostia

View solution in original post

Highlighted
Rising star

Re: CUCM to ICM Wilcard calling & PV Transfers

Did the person dial/transfer from Finesse and not the physical phone?

Also, what was the caller's experience when they did the transfer? Error tone/message on the desktop?

View solution in original post

Highlighted
Contributor

Re: CUCM to ICM Wilcard calling & PV Transfers

@kartikbhatia 

 

I assume you have UCCE setup and functioning. To make the extensions calling CTI RP reach 

 

  1. In UCCE make sure the DN you have created is mapped to CUCM Peripheral.
  2. Create new call-type and assign to that DN.
  3. Go to Agent Target Rule and add 387000 - 387999 number pattern. This pattern will accept all the 1000 numbers range.
  4. Second, in CUCM the CTI RP you created and added to PG user. On CTI Route Point page you see its as Registered to UCCE server.
  5. Create a new script as per your logic and map the call type to that script.
  6. Make a call and you should have the call routed to script.
*** Please rate helpful post. Please mark as answer if it solves your problem/query.
regards, Ritesh Desai

View solution in original post

Everyone's tags (1)
Highlighted
Beginner

Re: CUCM to ICM Wilcard calling & PV Transfers

added a DNPlan in Config Manager as 387?? and then created a DN too 387?? - worked by calling from Agent Finesse desktops. Thanks all.