Would anybody know what could be causing the error below? I cannot seem to find a definition for it. I know it reads pretty straight forward but I was curious as to what may be causing the error. I appreciate the help.
If UCCE calls can fail when routing to agents due issues on CVP dialplan, Agent Targeting Rule, the CUSP proxy or CUCM dialplan. Partions / CSS etc. If you know the phone extension number of the agent which calls failed it would help you troubleshoot.
Gerry
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