02-06-2019 01:34 AM - edited 03-14-2019 06:46 PM
Hi all,
cuic 11.6 , ucce 11.5
Is there any report that shows the list of calling number?
02-06-2019 05:52 AM - edited 02-06-2019 05:53 AM
None that come to mind, but you could do a new report definition and new report pretty easily to get that information.
Here's the report template guide.
02-06-2019 06:39 AM
Hi,
There is no such standard report available in my knowledge. But you can create a custom query to run against TCD/RCD and get the required details such as ANI, Agent ID, Extension, time etc.
Regards,
Shalid
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