cuic 11.6 report

[mkhriesa]

Hi all,

cuic 11.6 , ucce 11.5

Is there any report that shows the list of calling number?

[bill.king1]

None that come to mind, but you could do a new report definition and new report pretty easily to get that information.

Here's the report template guide.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_6_1/User/Guide/ucce_b_cisco-unified-contact-center-enterprise116.html

[Shalid Kurunnan Chalil]

Hi, 

There is no such standard report available in my knowledge. But you can create a custom query to run against TCD/RCD and get the required details such as ANI, Agent ID, Extension, time etc. 

Regards,

Shalid