Hello. I've got a very interesting situation going on at my workplace. I am an IT tech here for onsite support. I started here in late may and have heard of finesses issues ever since i've been here. Finesse seems to have more than one issue for ...
We are working on standalone setup of CUCM & UCCX of below version
UCCX 10.6.1.11001-31 CUCM 11.5.1.14900-11
Where we are adding users n CUCM using below steps
1. First We create device profile
2. Then added in to subscribe/unsubscribe services...
Hi All,
We have the following issue with CVP. Almost every day we are getting the following errors in the logs, which is actually creating alarms:
CVP_11_5_Infrastructure-1-PORT_THRESHOLD: The Port License Checkout Threshold is at the Warning le...
Hi, can anyone know the solution to the problem?
I have a problem with the default "Team Performance" gadget. After changing the team to a different one and returning to the team causes the lack of visibility of logged agents. Consultants will appe...
o have a request that a customer wants to find out if a call has been RONA’d. Once the call has been requeued they would like to populate the name of the Agent that RONA’d the call on Finesse for the next agent receiving the call.
In order to a...
Hello Everyone
I have been facing the following issue with CUCM and UCCX. I have a H.323 gateway attached to a CUCM v10.5 in which
a UCCX server (v 10.5) is connected with CTI ports and NOT with SIP Trunk. This UCCX server runs an IVR script, accept...
What if you wanted to bypass telling the call their position in queue if their position has not changed? I want to make it so the callers does not have to hear their position over and over if it has not changed. Can someone show me how to accomplish ...
HiI need to implement outbound dialer, but as I don't have enough knowledge about it I confronted with a problem. I applied configurations in Outbound (General, Campaigns, Area Code, SIP gateway), but it didn't work. The only thing I can monitor is t...
Hi,
1- Can i install CCX promo bundle on NON-Business Edidtion hardware? (may be Cisco UCS 220 but customized server not the BE6K M/H pre-equipped server)?
2- Can we order the promo bundle (5 seats) without ordering the HW BE? (suppose we ordered...
HiI have written a script for my survey scenario. I want to transfer my calls from my original script to survey script. I have used PostCallTreatment method. But it just works when I debug the script and it doesn't work if I test it with no debug env...
I am trying to analyse UCCX Vs UCCE for Having Automatic BOT IVR with speech Recognition.
In the documentation it says that both support the ASR , But need input from people who has used ASR with UCCX and UCCE.
Is there any difference in Compatibili...
Hi, I'm having a hard time trying to figure out if we need just the basic Compliance recording license "CCX-11-CR-LIC" or something more. We have UCCX 11.5 and are looking to do call recordings on our agents.I think its pretty basic just need to make...
Does anyone know what the other methods are for the Callback Servlet on the Reporting Server?
Specifically I am looking at:
http://<reporting server>:8000/cvp/CallbackServlet?method=Diag
Just curious what other "method=" values are valid and what ...
we have a customer requirement in a ucce contact center version 11.5 and finesse 11.5 that they would like to login from their mobile as most of the time they would be driving between different sites and they still need to receive calls even if they ...
