CUIC 12.6 -Calltype Historical reports miss match

[thanvi200115673]

Good day,

Recently our platform migrated to Cisco UCCE 12.6 , after observed the the call Answered and Call Handled in the call type all historical reports is not matching. Checked the guide but not changes in table /columns /data structure. The call Answered percentage is more than call handled. The row data is from the CallType_interval table. Though we see Error count, Incomplete calls , the sum up is lesser than call answered.

Previous reports prior to migration (11.5) its matching, raw data ( call answered and call handled ) from the call type interval table or the CUIC Call type historical field reports were matching.

Appreciate any help /lights on these report data.

Thanks,

Thanveer

[bill.king1]

What type of calls are for these call types (i.e. are they regular inbound ACD calls, are they outbound option/dialer calls, etc.)?

For instance, there are known defects opened with Cisco where some calls only show as one type or another, like this one https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwa96527

[thanvi200115673]

Yes, they are regular inbound ACD/IVR calls. The bug is for outbound calls