CUIC Custom Reporting

[mightyking]

Hello Everyone,

We have 2 applications and 1 CSQ. Each application represents different departement. The supervisors from each departement mainpulate their own agents by adding and removing to/from this CSQ.

The challenge I have is to provide a custom report which includes all details contained in the Detailed Call CSQ Report as well as the extension or the name of the agent who answers the call.

Is there a way to add the extension or name of the agent in the Detailed Call CSQ Report?

Thanks,

MK

[Anupam_Dewedi]

If the challenge still persists, do you mind sharing the UCCX version you want to customize the reports for ?

Here is a reference UCCX schema guide for 11.5.x 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/user/guide/UCCX_BK_U6A2CAD2_00_uccx-report-description-guide-115/UCCX_BK_U6A2CAD2_00_uccx-report-description-guide-115_chapter_010.html#UCCX_RF_D02E5CA7_...

It already includes the information you are looking for. 

Detailed Call CSQ Report : The Detailed Call CSQ Agent Report presents call information about the Contact Service Queue (CSQ) that a call was routed to and the agent that handled the call.