CUIC - Dashboard -Live data reports

[John.McCartney1]

A internal group that we support has a dashboard comprised of Live Data reports. One day last week the values in the dashboard went to "0" and then recovered. I suspect a network issue was involved and hasn't happened since. How would you verify this and has anyone else experienced this?

We are running CUIC 11.6

[Omar Deen]

Your best bet is to use RTMT and go through log files that would show latency. My guess is that LD may have had a latency spike, but identifying it will be a little difficult unless you capture packets in realtime.

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-intelligence-center-1161/214671-how-to-collect-logs-for-cuic-live-data.html

[John.McCartney1]

Thank you for your response.