CUIC HitoryGadget for agent

[Dmitry Sidorov]

Hello all,

is it possible to get CUIC reports via permalinks with HistoricalGadget.jsp for Agents in Finesse?

I tried to make by documents and get error - "Request to Server returned Not Found"

CUIC - 11.6

Finesse - 11.6

Best Regards,

Dmitriy

[bill.king1]

Is this what you're looking to do?

https://community.cisco.com/t5/contact-center/cuic-historical-reports-in-finesse/td-p/4395660

[Dmitry Sidorov]

Thanks for answer, i have read this topic early and try to make some tests but for HistoricalGadget.xml it get "Unable to retrieve spec, 404"

May be it's work only for 12.x

[bill.king1]

You may find these of interest too.
https://community.cisco.com/t5/contact-center/uccx-historical-report-to-finesse/td-p/4001784
https://community.cisco.com/t5/contact-center/historical-reporing-on-cisco-finesse-desktop/td-p/2807207

[dekwan]

Hi,

Honestly, I have never tried using custom historical reports, but I have always been told by the CUIC team that these are the correct instructions: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1106/user/guide/cuic_b_cisco-unified-intelligence-center-user/cuic_b_cisco-unified-intelligence-center-user_chapter_01000.html#task_... 

Thanx,

Denise