09-26-2023 02:52 AM
Hello,
when I check the data sources I got the following message from Live Data Streaming Data Sources:
and then a new tab is open with the message 502 Bad Gateway. I have checked the browser messages and I see the following:
seem something related with CORS. I have checked the CORS configuration and I have it like in Live Data servers:
admin:utils live-data cors status
cors_enabled
====================
true
admin:utils live-data cors allowed_origin list
cors_allowed_origin
======================
1. https://fqdn_finesse_1
2. https://fqdn_finesse_1:8445
3. https://fqdn_finesse_2
4. https://fqdn_finesse_2:8445
5. https://fqdn_cuic_pub
6. https://fqdn_cuic_pub:8444
7. https://fqdn_cuic_sub
8. https://fqdn_cuic_sub:8444
and in CUIC servers:
admin:utils cuic cors allowed_origin list
cors_allowedorigins
===========================
1. https://fqdn_finesse_1
2. https://fqdn_finesse_1:8445
3. https://fqdn_finesse_2
4. https://fqdn_finesse_2:8445
5. https://fqdn_live_data_pub:12008
6. https://fqdn_live_data_pub
7. https://fqdn_live_data_sub
8. https://fqdn_live_data_sub:12008
some idea? thanks.
regards,
09-26-2023 04:47 AM
Hi,
For testing, please try to access the CUIC data source within the same network to isolate this issue. ( any of your Windows servers with Chrome browser)
First time accept all the Livedata certificates for port 12005/12008 and test if it's opening within the network.
If not able to access within the same network please check with the firewall team for the above ports from your client IP to CUIC/Livedata servers with Bi-Directional
09-26-2023 05:09 AM
Hi,
thanks for your answer.
We have two networks, side A and Side B. There are not firewall between them.
I have accessed from Adminworkstation Side A and Side B to CUIC and same behaviour.
regards,
09-28-2023 04:42 AM
I hope you have exchanged all the certificates per the below link including Live Data Servers Certificate Dependencies.
09-28-2023 06:28 AM
hi,
The certificates of CUIC and LiveData were generated by our own CA and they have installed the Root CA and Intermediate certificates. Anyway, although wouldn't be necessary, I loaded the CUIC's certificates into LiveData servers and LiveData's certificate into CUIC servers.
In other hand, Distributor Adminworkstation certificate is a Self-signed. This certificate is loaded like tomcat-trust in LiveData and CUIC servers.
I have CUIC/LiveData/Finesse certificates loaded in AW's keystore too.
regards,
09-28-2023 07:59 AM - edited 09-28-2023 08:06 AM
Hi,
I have noted that the header Access-Control-Allow-Origin is not present. Is it correct?
regards,
12-28-2023 08:10 AM
Hi, Do you find any solution for this? Facing same issue in 12.6.2.
12-28-2023 08:49 AM
hi, No, I don't.
12-29-2023 03:20 AM
As an emergency, restarting the cuic servers fixed the issue.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide