CUIC Live Data 12.6(1) - Bad Gateway

[CoDeC]

Hello,

when I check the data sources I got the following message from Live Data Streaming Data Sources:

and then a new tab is open with the message 502 Bad Gateway. I have checked the browser messages and I see the following:

seem something related with CORS. I have checked the CORS configuration and I have it like in Live Data servers:

admin:utils live-data cors status

cors_enabled
====================
true

admin:utils live-data cors allowed_origin list

cors_allowed_origin
======================
1. https://fqdn_finesse_1
2. https://fqdn_finesse_1:8445
3. https://fqdn_finesse_2
4. https://fqdn_finesse_2:8445
5. https://fqdn_cuic_pub
6. https://fqdn_cuic_pub:8444
7. https://fqdn_cuic_sub
8. https://fqdn_cuic_sub:8444

and in CUIC servers:

admin:utils cuic cors allowed_origin list
cors_allowedorigins
===========================
1. https://fqdn_finesse_1
2. https://fqdn_finesse_1:8445
3. https://fqdn_finesse_2
4. https://fqdn_finesse_2:8445
5. https://fqdn_live_data_pub:12008
6. https://fqdn_live_data_pub
7. https://fqdn_live_data_sub
8. https://fqdn_live_data_sub:12008

some idea? thanks.

regards,

[Ramamoorthy Shanmugam]

Hi,

For testing, please try to access the CUIC data source within the same network to isolate this issue. ( any of your Windows servers with Chrome browser)

First time accept all the Livedata certificates for port 12005/12008 and test if it's opening within the network.

If not able to access within the same network please check with the firewall team for the above ports from your client IP to CUIC/Livedata servers with Bi-Directional

[CoDeC]

Hi,

thanks for your answer.

We have two networks, side A and Side B. There are not firewall between them.

I have accessed from Adminworkstation Side A and Side B to CUIC and same behaviour.

regards,

[Ramamoorthy Shanmugam]

I hope you have exchanged all the certificates per the below link including Live Data Servers Certificate Dependencies.

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise/215445-exchange-self-signed-certificates-in-a-u.html

Live Data Servers Certificate Dependencies

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise-1101/200286-Unified-CCE-Solution-Procedure-to-Obtai.html

[CoDeC]

hi,

The certificates of CUIC and LiveData were generated by our own CA and they have installed the Root CA and Intermediate certificates. Anyway, although wouldn't be necessary, I loaded the CUIC's certificates into LiveData servers and LiveData's certificate into CUIC servers.

In other hand, Distributor Adminworkstation certificate is a Self-signed. This certificate is loaded like tomcat-trust in LiveData and CUIC servers.

I have CUIC/LiveData/Finesse certificates loaded in AW's keystore too.

regards,

[CoDeC]

Hi,

I have noted that the header Access-Control-Allow-Origin is not present. Is it correct?

regards,

[Victory007]

Hi, Do you find any solution for this? Facing same issue in 12.6.2.

[CoDeC]

hi, No, I don't.

[Victory007]

As an emergency, restarting the cuic servers fixed the issue.