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CUIC - Supervisor not able to run report on specific agent

AndrewManiscalco8243
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‎11-06-2020 04:07 PM - edited ‎11-06-2020 05:34 PM

Hi All,

 

I'm running into a problem were 1 supervisor is not able to run a report for a specific agent. We have 2 other supervisors and they both can see the agent and run the report for that agent. The agent was recently added to UCCX.


CUIC - Verison 11.6(2) Build 11.6.2.10000.38

 

Any suggestions?

Version 11.6(2)  Build 11.6.2.10000.38
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