Hi,
I am trying to create a customized report by adding SL (Service Level) field to the "Peripheral Skill Group Historical Report".
I am getting SL as 0% in the SL column.
The Skill group interval table shows the correct data. If I paste the report's SQL query in SQL server, I get the same error.
Please help to resolve this issue
System Versions
ICM 10.5.(1)
CUIC 11.0(1)