Custom report

[Ssaradouni]

Hello

I've created custom report using a parameter that i retrieve from the callvariable10, based on sql joins with contactcalldetail and agentconnectiondetail reports

the issue is when the barge in option is used. the handled call is doubled.

Could you please indicate a stock report where a parameter linked to barge-in is used

[jacparke · Accepted solution]

These reports all report BargeIn:

Agent Historical All Fields.xml

Agent Queue Interval.xml

Agent Skill Group Historical All Fields.xml

Enterprise Skill Group Historical All Fields.xml

Peripheral Skill Group Historical All Fields.xml

Precision Queue Interval All Fields.xml

You might also be interested in doc concerning BargeIn - if you were not already aware of it:

Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 11.5(1) - Agent Teams and Supervisors [Cisco…

Regards,

Jack Parker

[Ssaradouni]

Hello

Thanks for your reply

In my post i forgot to mention  that it was uccx cuic concern

[dsobrinho]

Hi

Does anybody knows if there are any group that create customs reports for uccx and shared? I would like exchange.

Best regards,

Daniel