CustomVariable in the report

[shiblyibrahim]

Hey,

I have seen quite a few discussions about this but haven't found the answer to it. So when we generate the report in UCCX, the report has CustomVariable1, 2, 3 -6 etc.

How can we find where is the attribute for these CustomVariables coming from? As some are blank in the column.

In the script I have done expand variable and cant seem to find anything related.

Any help would be much appreciated.

[Sean Lynch]

For reference, this information is found in the Scripting and Development Series Guide, Vol2: Set Enterprise Call Info Step

DevNet Online reference 

A sample script is also referenced in Vol1 at this webpage

You can set the following enterprise call variables:

• Call.CallerEnteredDigits

• Call.PeripheralVariable1 to Call.PeripheralVariable10  <-- These variables show up in the CUIC Custom Call Variable report

• Call.AccountNumber

• Expanded Call Context (ECC) Variables

Let me know if this helps.

-Sean

[shiblyibrahim]

Thank you Sean. Much appreciated. Let me have a look at your solution and respond back :)

[shiblyibrahim]

Hi Sean, 

I believe my worded my query incorrectly.

Please find attached the report generated. I am trying to find how and where is the custom variable connected as some are blank. Basically I am trying to identify where is the custom variable data being pulled from

[Sean Lynch]

Yes.  This is correct.  Call.PeripheralVariable1 maps to customVariable1, Call.PeripheralVariable2 maps to customVariable2, (etc...) on the CUIC Call Custom Variable report.

Example:

Script assigns a value to a named string variable "sCustomerCallVariable" and then using the Set Enterprise Call Info Step assigns this to Call.PeripheralVariable1 (we are using a 'breadcrumb' method to track calls through the IVR--this step adds '1C' to the String).

When a call contact crosses these set steps the data to these variables get populated to the application database and the output looks like this in CUIC:

If we export the this report to Excel, it looks like this:

Hope this helps.

-Sean