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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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PCCE vs UCCE: API's and omnichannel

Hi there, I'm curious if there are any difference between PCCE and UCCE on the API's and omnichannel subjects.The general differences between PCCE and UCCE are already known but not the mentioned items.And are there any limitations on PCCE regarding ...

sluijterr by Enthusiast
  • 3 replies
  • 0 Helpful votes

CF_DUPLICATE_INVOCATION_REJECTION Please try again or contact the administrator. We have Wrap_Up configured as a mandatory state when a call ends (Finesse 11.0(1)).

The agent state is trapped to wrap-up upon caller hangup or agent hangup. This seems to affect only one agent set up exactly as all the other within the team.We tried deleting/recreating particular agent but still problem with error code exists.Agent...

kenmorley by Beginner
  • 0 replies
  • 0 Helpful votes

tried to display dynamic string variable in Cisco finesse with Set Enterprise call info UCCX editor

hello i need your expert solution, i have set up one variable in UCCX  editor which populated with names of the caller dynamically, and i wanted to show this information to agent in finesse. i  setup the set enterprise call info and add that variable...

arif58812 by Beginner
  • 3 replies
  • 0 Helpful votes

Admin vs routing for holiday checks

We use the standard admin checks to check dates via if statements  and then assign then to a global variable. We run the admin every x minutes then query the variable in the routing script Many people suggest that we keep this set up in admin scripts...

iptuser55 by Frequent Contributor
  • 4 replies
  • 0 Helpful votes

PCCE database stats for TalkTime when queued?

I have just started doing some SQL queries to our PCCE AWDB using MS SQL Server Management Studio.  I love the access to historical data on specific calls and the ability to do joins on other tables to create very useful reports. One thing I noticed ...

wmelick by Beginner
  • 2 replies
  • 0 Helpful votes

UCCX application with Multiple Triggers

Hello Everyone,I have an application (App_A) which recieves a call, plays the prompt 'Your call will be recorded' and routes the call to an agent. The agent answers the call and 98% of the time forwards the call to another CSQ . The application has a...

mightyking by Frequent Contributor
  • 7 replies
  • 0 Helpful votes

UCCX priority question on CSQ

Hi Everyone,i currently have a situation, where i do not understand, how a call will be treated correctly.We have several calls and less agents, so we try to queue calls but prioritize some specific. Here the situation: An agent is assigned to severa...

Resolved! online support services via ucxx

Hello Everyone , We have the following uc applications deployed in my firm 1.cucm version 11.5 2 imp version 11.5 3. Unity connection 11.5 4. Expressway series 8.10 5.jabber guest 6. Jabber clients 7. Telepresence conductor & Telepresence servers 8. ...

collinks2 by Contributor
  • 18 replies
  • 0 Helpful votes

Resolved! ICM If Node

Is there a symbol that I can use in an "IF" node that is used to represent any possible character, number, etc... or set of numbers that might appear after a value?  Such as the use of the % in an SQL query. If i wanted to identify any data/value whe...

paulafdx by Beginner
  • 2 replies
  • 0 Helpful votes

Supervisor's own skillgroups

Hello.I want to make, that Supervisor will be able to see/choose only SkillGroups, which Supervisor in, in Report filters.For exmaple:I have Value list 'SkillGroups'with Collection 'SupervisorSkillTargetID'Collection query has <COLLECTIONIDENTIFIER>I...

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