Hi. Can anyone tell me if the number of abandoned calls within service level are also included within the abandoned in queue calls? I would like to calculate the abandoned calls outside of service level. Many thanks
Forum Posts
Resolved! Dedicated CUCM cluster for CCE
I am trying to find out if there is any benefit to giving the UCCE environment a dedicated CUCM cluster or having it use our existing cluster? I am not finding anything in the deployment guides that references this type of configuration or best prac...
I am currently integrating UCCE 10.5 with Splunk and want to prepare a good Use Case to demonstrate Splunk's feature to my management; however, I am getting short of ideas and want your suggestion for creating a use case. How can splunk help in impro...
Resolved! Cisco ECE - Delete Department
Hi guys, good afternoon. Any one ever have problem to exclude a department on Cisco ECE? I am trying but the button X to delete a department on department list is disabled. Thank you so much. C Costa
Anyone know why this is?
All, I have a custom application that users use to set their opening, closing/emergency time. This is done via a web gui and then produces a VXML document. I then have a call studio app that reads the VXML document to determine if the site is open...
Please help, I have tried to edit and create reports, but the option is not enabled, the admin account has the permissions to edit the reports, thanks.
I am running into an issue with ANI display on Finesse (11.6) after a supervised transfer. A caller dials a DID and a person answers and then does a supervised transfer to a DN associated with a CTI route point (to send the caller to a UCCE queue)....
HI Just possibly starting on the development route for UCCX. Is there anywhere that explains how to connect to the UCCX server from (For example) SSMS ? Many Thanks
Resolved! Outgoing Call Statistics
Hello everyone, I'm a newbie on the topic of script creation, the idea is to read a database, call contacts and touch a prompt, all that works correctly, but the question is how can I measure the duration of that call ?, since the user can listen to ...
I have a bit of an interesting challenge brought to me by the business, which I'm not sure is possible to do with UCCX. We have a script that currently transfers after hours calls to a specific cell phone number for after hours support. It's workin...
Hi allI need to create a Gauge Chart View only for Service Level parameter, for the Dashboard.Who knows what report I should use for this? TIACristian.
The agent has a Cisco 8851 phone and uses finesse. Calls come into the CSQ and assigned to agent,In Finesse, agent hits direct transfer, enters phone number, and hits transfer.Receives red bar across Finesse with a message that says "Error" and does...
Hi all, hoping someone can point me in the right direction. I have a few accounts aside from the main appadmin user that need access to UCCX Admin GUI. Local accounts on CUCM seem to work fine when added into the UCCX Admin Users. I'm trying LDAP acc...
Hello all, Thank you in advance, and understand this has been discussed several times, so need clarification help please. Need help to correct process/procedure to set ethernet NIC in UCCX VM from 100/Full-Duplex to 1000/Full-Duplex. OS CLI cannot ch...
