Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi, We're running IPCCE 6 and we already have a dialer configured with 10 ports and I wanted to know if I could add another instance of the dialer without having to add another server (hardware) and split the ports between them.Under the ICM Configur...
Hi there, I'm curious if there are any difference between PCCE and UCCE on the API's and omnichannel subjects.The general differences between PCCE and UCCE are already known but not the mentioned items.And are there any limitations on PCCE regarding ...
The agent state is trapped to wrap-up upon caller hangup or agent hangup. This seems to affect only one agent set up exactly as all the other within the team.We tried deleting/recreating particular agent but still problem with error code exists.Agent...
hello i need your expert solution, i have set up one variable in UCCX editor which populated with names of the caller dynamically, and i wanted to show this information to agent in finesse. i setup the set enterprise call info and add that variable...
We use the standard admin checks to check dates via if statements and then assign then to a global variable. We run the admin every x minutes then query the variable in the routing script Many people suggest that we keep this set up in admin scripts...
HI I am looking for any information about supervisor broadcast message in finesse to his team. is there any such gadget available. Navin Saxena
I have just started doing some SQL queries to our PCCE AWDB using MS SQL Server Management Studio. I love the access to historical data on specific calls and the ability to do joins on other tables to create very useful reports. One thing I noticed ...
Dears, We are facing the error in subject randomly. Does anyone have any ideas what could be the cause? I've already checked the below link but this is not our case. http://docwiki.cisco.com/wiki/Desktop:_Finesse_does_not_display_call_information_for...
Hello Everyone,I have an application (App_A) which recieves a call, plays the prompt 'Your call will be recorded' and routes the call to an agent. The agent answers the call and 98% of the time forwards the call to another CSQ . The application has a...
Hi Everyone,i currently have a situation, where i do not understand, how a call will be treated correctly.We have several calls and less agents, so we try to queue calls but prioritize some specific. Here the situation: An agent is assigned to severa...
Dears, My client wants to install the attached windows and security updates on my PCCE 11.6 windows servers Is there any impact?? Thank you for your prompt support Regards
Hello Everyone , We have the following uc applications deployed in my firm 1.cucm version 11.5 2 imp version 11.5 3. Unity connection 11.5 4. Expressway series 8.10 5.jabber guest 6. Jabber clients 7. Telepresence conductor & Telepresence servers 8. ...
Hi Everyone, We have noticed after our google chrome upgraded to latest version 74, on CUIC: CSQ_Agent_Summary_Report all its table name append the word: CUIC.Template. please see below:However, when we use the previous google chrome version 73, we ...
Is there a symbol that I can use in an "IF" node that is used to represent any possible character, number, etc... or set of numbers that might appear after a value? Such as the use of the % in an SQL query. If i wanted to identify any data/value whe...
Hello.I want to make, that Supervisor will be able to see/choose only SkillGroups, which Supervisor in, in Report filters.For exmaple:I have Value list 'SkillGroups'with Collection 'SupervisorSkillTargetID'Collection query has <COLLECTIONIDENTIFIER>I...
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