10-21-2011 06:54 AM - edited 03-14-2019 08:45 AM
Hello,
In our environment we are using UCCE 7.2 / CVP 4.02 and a Nuance Text to Speech Server.
We are send data from UCCE to TTS Server through micro app.
It is working fine, but any time I try to send sepcific french letters (with accent), TTS server can not read the message correctly. I opened a case to Nuance, they do think that it comes from Cisco side. Does anyone have already face this kind of problem. Should I specify somewhere in CVP the encoding parameters I want to use ?
Many thanks in advance.
David
Solved! Go to Solution.
11-23-2011 10:05 AM
You can turn on mrcp logging on the gateway.
What's the rtsp setting on the gateway in "show runn".
Are you using a different language? Either set "setMainDocumentLanguage(STRING)" in your action element or set the Document Langage in your Application Modifier.
Here is a good page for debugging TTS/ASR.
Regards,
Geoff
10-23-2011 07:14 AM
I can understand the issue. I came across a similar issue with Spanish accented characters in a Studio app back with CVP 3.0. I was generating date information from a custom Java class, but Studio was mangling the accented characters. I had to change the properties of the Studio app to be UTF-8.
I think you are not going to be able to get this to work with microapps. Switch to a Studio app and it will work.
Regards,
Geoff
10-25-2011 12:34 AM
Hello Geoff,
Your answer makes sense to me. I will try and let you know.
Best regards
David
11-23-2011 06:07 AM
Hello Geof,
I made a very basic vxml application to interact with TTS server. The application is working fine, but I do not hear anything.
I just used a audio step in eclipse, and specified in the TTS field, the message I want to hear. I do not see any trace of my call on the TTS server. Did I miss something ?
Best regards
David
11-23-2011 10:05 AM
You can turn on mrcp logging on the gateway.
What's the rtsp setting on the gateway in "show runn".
Are you using a different language? Either set "setMainDocumentLanguage(STRING)" in your action element or set the Document Langage in your Application Modifier.
Here is a good page for debugging TTS/ASR.
Regards,
Geoff
11-25-2011 06:18 AM
Hello Geof,
Many many thanks for your answer. I just had to specified the language in the
properties of the VXML application. I set language field to fr-FR, and it worked.
Best regards
David
11-25-2011 02:11 PM
Excellent.
Can you pass the accented characters now?
Regards,
Geoff
11-28-2011 02:47 AM
Hello Geof,
Yes, even the accented charcaters.
;-)
David
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