Contact Center

UCCX 8.5(1)SU2   CAD 8.5 CSD (Cisco Supervisor Desktop) showing Barge/Intercpet shows InactiveWhat are some reasons the Cisco Supervisor Desktop would show Barge/Intercept as being Inactive? I am logged into Agent Desktop first. We are using Extensio...

Hello - Tonight we are upgrading from UCCX 8.5 SU1 to 8.5 SU2 which will prompt a CAD upgrade.  Our agents are not local administrators.  The last time we did this, we made those users in a security group that was a domain admin and it worked.  At th...

Is there a way to increase this threshold from 7200 to 43200? I have a group of employees that are that code themselves into a not ready code up to 12 hours a day. Sent from Cisco Technical Support iPad App

On UCCX 8.5 how do you change the default home page for all CIsco Agent Desktops?

Hello all, we are planning an migration from UCCX 7.1 to UCCE 8.5..our Cisco Partner has indicated that UCCE will require a seperateUCM 8.5 subscriber for agents only....UCCX 8.5 and UCM 8.5 are running on UCS 210M2 servers......Is anyone familiar wi...

Who kwows the proportion of AMD normally reached by a dialer or by Cisco Dialer.Most are AMD are recognized by the dialer but some are not .We've got more than 15% AMD transferred to agents.Nancy ThompsonLa Capitale general insuranceQuebec, Canadanan...

Does CME support UCCX premium and data base dips?

  we are running ICM 7.1.4 with ccm 4.2.3 and CVP 3.1 (no vxml server) H323. we have a business requirement which is to transfer the customer to an IVR survey tree and to collect the CED from the customer to get the result of the survey. so in conclu...

in UCCX 8.0 - calls recorded through the agent desktop, by the agent - are stored on the UCCX server. want to export these files to a central location for further linking to a CRM system.  Are these files still in a proprietary format ? Also, what is...

Hi for all ,     I have problem with call manager version 6.1 , we upgrade from 4.x to 6.x  , after that when i accessthere massege ( warning license .......)  and when i try to add or delete phone i recevied this massege add phone  ( add failed .[4...

If you are running uccx express enhanced with 150 licensed IVR ports.  Does that mean you have 75 ports configurable for each server in HA totaling 150 or 150 for each totaling 300?

I have a customer upgrading UCCX 5.0(2) SU2 to 8.5. I know there are a couple of paths to get there (5 to 7, then 7 to 8.5 or 5 to 8.0 and 8.0 to 8.5). The upgrades have already been ordered ... two seperate ones listed below.CCX-UPG-P-50-8.5K9= CCX...

Hello I'm new with CCX, but I had some experience working with another Call Center products from Alcatel-lucent. On those plattforms I could forward all the call that are incoming to the contac center to external numbers, ofr example movil phones or ...