Hi, My self is Rupesh. we have contact centre express 8.0 with standard license and running IVR application. Currently we have inbound calling and wanted to implement outbound calling. Is it possible to implement outbound calling on current setup?
hi to all..i have a simple question and i didn't find it explicitly explained in cisco docs..our customer has CCX41 and they bought upgrade to CCX8.5 ( for 8 ENH agents upgrading from 41 to 8 PRE agents on CCX 85 ) ..so, we received two PAKs:CCX-41-8...
Hello.I've installed fresh UCCX 8.5.1.11002-22 with UCM 8.6.2.20000-2, configured a call control group and a trigger for ringback-no-answer application. In UCM I see CTI ports and route point registered but the call fails. In CCX serviceability I see...
I am currently running Call Manager 7.1.5 and contact Center Express Enhanced 8.0.2SU2. I have setup the Telecaster User account in Call Manager to allow me to Pop the Enterprise Data onto the Phone Agent screen when a call comes in from the queue. T...
Hi All I'm using UCCE 7.5 with IPIVR + ICM for Inbound Agent. I have two questions about the abandon call report.1. How to show real time abandon call to Supervisor becasue on the CSD, it does not have the abandon call column. (But UCCX has it).2. Ho...
QM v 8.5.2UCCX v 8.5.1SU2 with AQM demo licensesCUCM v 8.5I have finished the BIB( Built in Bridge) testing and start to test desktop recording(audio & video). But I cannot find any step by step configuration guide for the desktop recording. Does any...
Hello,I have a UCCE solution. In the process of updating some prompts, one of the prompts had an incorrect format. I have used the command "audio-prompt load <URL>" in order to insure that the new prompt is in the Gateway's cache. Then I realized tha...
CRS Administration sevice is crashed on primary UCCX server, how it can be recovered?The UCCX version is "Cisco Application Administration - 5.0(2)_Build064"Screen shot is attached for further details
Hello,I have UCCE solution deployed and running. Typical comprehensive call flow is used. Caller goes through IVR self-service and then chooses to speak to an agent. The issue i'm facing is that after the customer chooses to speak to an agent, the ri...
Hi guys,I'm trying to plan an eventual migration for a customer on UCCX 8.5 to 9.0 particularly around what the plan is around Finesse. The client relies heavily on CAD macros for SAP integration but with Finesse I'm not sure how we are going to inte...
Wondering if anyone has any ideas on how to solve this.Lets assume a scenario: There are two call centers, Seattle and Las Vegas. There are sales and support agents in each location, routing between sales/service is handled by assigning two distinc...
