CVP - Trigger an API based on events ( Caller hangup in queue )

[dipmehta33]

Hi Team,

Is it possible to make a REST API call as soon as  caller-hangup event is triggered while waiting in queue ?

I am using CVP for queuing. 

Regards

Dip Mehta

[janinegraves · Accepted solution]

There's a bug that causes an infinite loop if you were to try to catch the hangup event within the Studio app to use the Rest Client element.

So, you'd have to use custom java and write an End of Call java class. There you can determine if the call ended via hangup, and if so, make the rest call.

[dipmehta33]

Thank you Janine. How do you send all the associated session data to that java class ? Would it be send by default ? If yes, how do i retrieve it in java class ? If you could point me to any documentation that would be great.

[Albert]

You can use CallEndAPI to retrieve session data or local variable.