Contact Center

Hi team,I have experience in UCCE . I am now learning HCS - Contact center.I would like to know if anyone has checklist on the installation of HCS-CC (apart from cisco installation guide)Looking for more information related to step wise component ins...

I have a http application that accepts input using parameters and I want to add some logging to send the client ip or hostname when the page is requested. Can I capture that info in the Get Http Contact Info step?  

Hi,We are using a get api to fetch queue statistics for UCCE 12.0 and above. We use the following API for this purpose:https://developer.cisco.com/docs/finesse/#!queue%e2%80%94get-list-of-queues-for-userHowever, when we tried fetching queue statistic...

I am getting an error after making a call to a good number but after the following situationI make a call, then Consult call, from the consult call i consult again to a valid number.The error returned is as shown below.But nowhere in  the docs can i ...

We want a report similar to the Team performance without the logout agents. We also want a report slightly different from the Agent Detail report. Essentially we want it to look like the old CSD screens. I can not figure out how to get the live Strea...

Hello all !!I want to reset the cisco finesse agent password using Finesse Admin Rest API in Java. Can anyone please help on this issue?

Is there a size/value limit on a xml document when attempting to have a script parse an xml document for data that is stored locally on the server?  If a xml document had 40K entries in a xml single document how would the system handle it? For exampl...

I have a fairly simple UCCX script that is supposed to call a subflow. I'm using the UCCX editor to actively debug the script. When it gets to the step where it is supposed to call the subflow it throws a script exception with the text: Uknown host: ...

Hi Team, is there any reporting available to show active users connections into Finesse Server ? I see, To check number of sessions on each node, you can use API URI "https://FQDN/finesse-dp/rest/DiagnosticPortal/GetPerformanceInformation" Can Dev Te...

Hello Guys,  We are using Finesse about UCCX 11.6. In this moment nedd to do integration Finesse with BMC Remedy  and  to see the caller ID information. Is possible to do this? Any have idea about this? Thanks, Regards, Wilson Santana