Daily / Weekly Call Extraction

[SimpsonSilva20914]

Dear Team,

I am in need of extracting calling information i make using jabber on a daily / weekly basis (duration, number, date, time, ect) kindly assist me on this. kindly refer attached images for your reference. 

[Gregory Brunn]

This is better done from the CUCM end in CDR.  

Are you the system administration of that system?

[Gregory Brunn]

If you are utilizing Jabber for ccx agent calls you can just run a report in the CUIC for this which should be run by a supervisor in finesse.

[SimpsonSilva20914]

Hi Gregory,

No I am not the system administrator of the system. Is there a link that I could reach the said destination? Otherwise please advise me how this should be done through the system administrator.




Regards
Simpson Rogers Silva

[Gregory Brunn]

Contact your system admin with this question. They can help you.

If your are utilizing CCX they can publish a permalink for you to click on to see your agent history.