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Daily / Weekly Call Extraction

Dear Team,

I am in need of extracting calling information i make using jabber on a daily / weekly basis (duration, number, date, time, ect) kindly assist me on this. kindly refer attached images for your reference. 

4 REPLIES 4
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Collaborator

This is better done from the CUCM end in CDR.  

Are you the system administration of that system?

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If you are utilizing Jabber for ccx agent calls you can just run a report in the CUIC for this which should be run by a supervisor in finesse.

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Hi Gregory,

No I am not the system administrator of the system. Is there a link that I could reach the said destination? Otherwise please advise me how this should be done through the system administrator.




Regards
Simpson Rogers Silva
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Contact your system admin with this question. They can help you.

If your are utilizing CCX they can publish a permalink for you to click on to see your agent history.

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