data resync on UCCX

[billmatthews]

Some of our voicemail profiles changed on some of our CTI route points.  So UCCX is reporting Cisco Unified CM Telephony Data Synchronization errors (VoiceMailProfile  UUID changed from {old} to new).

I just wanted to make sure it was safe to run a data resync during the day?  It won't cause any outages for running applications?

UCCX/CM v8.5.

Thanks

[Anthony Holloway · Accepted solution]

Hi Bill.

For what it's worth, in my experience, running a resync does not cause an outtage, because the resets to the devices are queued until they are idle.  Just like resetting a phone in CUCM which is currently on a call.

However!  If you are so unlucky as to take a sudden surge of calls right as your once idle ports go unregistered, you will have effectively reduced the number of calls you can serve, and the possibility of handy out a busy signal would exist.

You could always create a new CTI Port group of like 1 or 2 ports, put a call into a fake queue via those ports, and then perform a resync.

Good luck with it.

Anthony Holloway

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