Hello,I have a issue when I tried to purge the database,It has 55% an interogation of database work very slow. My trouble is that I cannot delete information of database from db_cra from contact center aplication.All the best,Dan.
I created a subflow to check holidays via a xml file and I have the xml file and the test script and the sublow script created but I am not sure whereto put the sublow into the script at? Would it go under the menu before time of day? I have added th...
Hi experts,I am trying to integrate a browser based customer application which is running on an application server (IIS service) for Cisco CTI-OS “UCCE” to pop-up screen “browser” once the call is route to the agent, all my agents already using CTI-O...
Hi my client has CCX 7.0 and they want to change the script so here is the situation. When the customer make a call they only have 2 options, 1. Alianza 2. Health. No matter what number the customer press the call go to the same call center. My clien...
Hello, All!We have group of agents , who must handle outbound(with Outbound Dialer Option) and inbound calls. But, Outbound calls must has higher priority than inbound. For example:1. We have group of 10 inbound talking agents2. We have also 20 calls...
Hi All,Would someone please be kind enough to explain how the latest version of UCCX failover? We found that when the primary server fails, everythingfailover to the standby server correctly. The confusing bit is when the primary server comes back on...
Hello,I am planning an upgrade to UCCE 8.0 from 7.2(6) and I just noticed in the UCCE Software Compatibility Guide under IP Phone Support that 7960/40 model is not supported with Unified CM based Silent Monitoring or RSM (See attachment p.8). And al...
I have a client that is going to be using a third party dialer named Soundbite to handle their Outbound traffic. In order to get this configured, they are requiring us to setup a Type 6 VRU in ICM in order to help pass along statistics so that they ...
We are getting the following error while dailing out from the CTIOS softphone dail pad(Happening for one agent though). We are on Callmanger 6X and CTIOS 7.2X. Please see the sceenprint attached for the error message. Appreciate any help on this.
Hi Everybody,our customer want upgrade UCCX7 to UCCX8.5, could you please give us some suggestions? currect version: Cisco Application Administration - 7.0(1)_Build168 what steps we need follow up? thanks. I know that only from 7.0(1)SR5 can upgrade ...
We have read that, to provision the e-mail subsystem in a Cisco IPCC Express environment, we have to complete the following steps.1. From the Cisco Unified CCX Administration menu bar, choose Subsystems > eMail. The eMail Configuration web page opens...
Although it seems the answer should be obvious, I'm looking for confirmation on whether or not the Idle sessions count against the Max Sessions for an application. These Idle sessions appear in the Sessions report in realtime reporting. Below is the ...
