I have used ASAI test from PG to AES. Back in the day, from PG to MAPD.Today, an Avaya tech says he can use ASAI_TEST from AES to PG - is this possible?
I am trying to install an PostgreSQL JDBC-Driver on UCCX 8.5.1 using postgresql-8.4-703.jdbc.jar file. After selecting the driver jar file i have to determine the Driver class name. There are only 4 Driver class names available:com.ibm.db2.jcc.DB2Dri...
Hi all,Does anyone know whether it's possible to modify the default screen that IPPA displays after login, so that in addition to the standard 'Longest queue time' and 'Calls queued' fields, it is possible to display the number of agents logged-in to...
Hello!I need to set uccxhruser password, but I can't do it because "Save" button dont't work.UCCX version - 8.5.1.11002-22 and patch ciscouccx.851SU2COPtwo.cop.sgn already installed.Might you help me?
I know that it is not possible with UCCX CAD, but I was wondering if it is possible for agents to chat with agents from other teams using CAD on UCCE? I have looked through the SRND as well as the CAD 7.5 documentation, but was unable to find anythi...
When trying to install Router or Logger from Web Setup I get the following error. I Uninstall/Reinstall but the behavior is the same. Someone with the same issue?The setup is a pair of PRGR and AW-HDS-DSI tried with the same disk on the AW server and...
i want to configue my switches with RSpan for recorind my my ucx but it seems my edge switshes wich hosts agent 2960 doesnot support RSPANany work around soultion as my core 3560 X switch alote of document says that 2960 edge siwtch support RSPAN ???...
Hi All, With one of our Customer contact centre , the Agents are randomly going to NOT READY state .When we check the Agent Not ready Detail Report in CUIC we found more 50002 Error.In documents its given as missed heart beats , closing the Agent to...
HIIn UCCX 8.0.2 during the call agent state is flickring & service is also toggle between in service & partial service.sametime in CSD also Agent state keep on flickring.we oberver one more thing chat service also disconnected from the Agent when an...
Hi guy,My customer have UCCX 8.0.2.11003-10 with CAD 8.0.2.300 and a week ago, we have problem with the Desktop Supervisor.This don´t show the Team Skill statistics.I restarted the cluster of UCCX, but the problem still. I have configured the agent,...
I have a Cisco Unified Contact Center Express Premium 6.0 with 10 agents, and the customer is asking about recording agents, but they need a really simple and cheap solution.So I have some questions:- Only with CCX Premium it is possible to record ag...
I have uCCX 8.5.1.10000 installed on a MCS7845 with premium agent licenses. It akes approximately 3 minutes to login. CAD seems to take almost 2 minutes trying to "initialize agent monitoring". Does anyone have any ideas as to what to look for?
Hi,The router we are using has multiple IP addresses . In the CVP logs I see router using multiple IP addresses for vxml browser as local IP. Is there any way to bind the vxml browser to lp address say Loopback0.?TIA
