Contact Center

I am reviewing the detailed design of a Cisco WFM solution (deployed together with Cisco UCCX).However, I can find no information about the Cisco supported patches for the (Microsoft) OS and SQL as used by this solution.The Contact Center related inf...

Im trying to find out real world experience on upgrade to UCCX 7.02Has anyone upgraded to 7.02?     Was there any issues?  Can you uninstall it if there is a problem or would I have to reinstall?I am upgrading to support the plan  to move to Windows ...

Hi AllI know from a script how to send notifications to a supervisor if no agents are ready but how can you acheive this if there are no calls coming inbound/no script is activated? I haved looked through the supervisor work flow administrator and th...

Hello all,I have a customer that would like to do Wrap Up codes on UCCX but does not want the Enterprise Data screen on the phone to pop up and be prominant on UCCX calls and it seems the only way I can get wrap up codes to work for IP Phone Agent (I...

Customer wants to setup a new Email Queue within their existing CCX environment (8.5).The docs say that CCX will use imap to talk to the Email server.Is this hard and fast or can we change to use POP3 instead?

Hi,today the private link get failed between my two PG's. and i found one error messgae in the event viewer "CTI OS Server has generated an exception in Service Broker".also i checked the MDS logs and found tha "Last EMT Error [10055]: An operation o...

I am trying to pick up multiple elements with identical tags from an XML file. (Example)<NAME1><PHONE>123-1234-3456</PHONE><PHONE>506-245-5566</PHONE></NAME1>I am able to pick up the first PHONE, but when using a second Get XML step I get the same ag...

I am wondering if someone knows why we see SkillGroupNumbers with a dot/decimal in it, like 19391.0 (see also included screenshot)?Is this normal; how/where can we change it, if possible?This is a UCCE 7.5 system with CTIOS Toolkit Agent/Supervisor D...

Hello,I've built a basic workflow that uses keystroke macros to open an application, "jump" through a couple of fields and insert data fields into the application.   I'm having trouble with getting the workflows to work consistantly.   Some times the...

We will upgrade from SQL 2000 to 2005 on our CUCCE 7.5 systems soon.  The upgrade guide does not say which servers to upgrade first. Can you upgrade one server at a time or one complete side (A or B)at a time?  If one side at a time I'm guessing you ...

Hello,I have calls that queue into UCCX.   After 3 minutes in queue, I queue the calls to an overflow queue in addition to the original queue.   The problem I have is that when the call eventually gets answered by an agent in the original queue, it s...