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Difference between ECC and User variable?

techToddler
Level 1
Level 1

Hello Everyone,

Appreciate if someone could help me understand the differences between ECC and User variables in Cisco UCCE?

I read those Cisco Documents and understood partially. My main question is why we need to start a variable with .user in ECC?

Appreciate your help. Thanks. 

1 Accepted Solution

Accepted Solutions

The ECC variables are typically used for doing things like passing data to and from CVP VXML Call Studio applications, among other things.
User variables can be used for setting global variables that apply to all scripts, like routing.
This is an older post, but you may find this helpful since it has a number of replies.
Hope this gives you what you need.
https://community.cisco.com/t5/contact-center/ecc-variables/td-p/2879967
This post talks more about the user variables.
https://community.cisco.com/t5/contact-center/where-are-global-variables-stored-ucce/td-p/3082832

View solution in original post

3 Replies 3

Hi, are you asking as far as the naming convention or what they do/how they're used? 

Hi Bill

I would say both. What does expanded call context mean actually? and how are they used? A small example would be appreciated. Thanks. 

The ECC variables are typically used for doing things like passing data to and from CVP VXML Call Studio applications, among other things.
User variables can be used for setting global variables that apply to all scripts, like routing.
This is an older post, but you may find this helpful since it has a number of replies.
Hope this gives you what you need.
https://community.cisco.com/t5/contact-center/ecc-variables/td-p/2879967
This post talks more about the user variables.
https://community.cisco.com/t5/contact-center/where-are-global-variables-stored-ucce/td-p/3082832