Disable Agent Greeing button on CTI toolkit 10.0.1

[piyush aghera]

Hi Community,

Recently we have upgraded our UCCE system to 10.0.1 and I would like to disable Agent Greeting buttons displayed on CTI toolkit 10.0.1; because we are not giving this feature to agents and was not there earlier.

Please help me with the procedure how do I disable these buttons.

Thanks in advance.

[vinodkewate · Accepted solution]

Hi Piyush,

There is no way to simply disable this button apart from developing our own customized client desktop.

However if you don't have any configuration associated with the button it doesn't affect anything or perform any action even if the agent click on the button.

Regards,

Vinod Kewate

[piyush aghera]

Thanks Vinod.  This is what I thought about customized client desktop.