dislplaying CUIC report in Finesse supervisor app UCCE 10.0

[Lazar Obradovic]

Hello guys,

I am trying to display one stock real-time report in Finesse supervisor (from CUIC),

but I only receive blank page (as in attachment).

I can’t find anything in finesse client logs.

Finesse supervisor layout look like this (gadget part):

<gadgets>
<gadget>https://192.168.X.Y:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=
        310&viewId=1F38A9F1100001355CAA3F4C3F57FB08&filterId=agent.id=CL%20teamName</gadget>
 </gadgets>

where viewID is from html link in CUIC (as explained in documentation).

Finesse servers are on version 10.5 and all components of UCCE are on 10.0 (CUIC).

Does anyone have idea what might be a problem and in which direction to look for?

Thanks,

Lazar

[david.macias]

Two things.

1. I don't think that's a supervisor login, there's no way for me to know but since you're missing the supervisor panel I assume that might be part of the problem.

2. Have you created the CUIC dashboard and can you access it from your browser without going through Finesse and without having to login to CUIC?

david
 

[Lazar Obradovic]

Hi David,

yes it is supervisor login, I just made new tab with same manage call label.

There is nothing about creation of dashboard in:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0100.html

Can you point me to any documentation about connection between dashboard and live data in finesse supervisor app, and how to setup all this?

Thanks a lot,

Lazar

[david.macias]

To be clear are you trying to add a live report or a regular CUIC report? Can you post a picture of the CUIC report you're trying to add to Finesse? Also, can you add the desktop layout you're using for this team?

david

[Lazar Obradovic]

I am trying to add Real Time  Agent Team report from stock. You have picture of that report in attachment if you need. As well as desktop layout, it is default layout not for any particular team (just for testing purposes ). I added as I said, viewID in that gadget like it is mentioned in document.

Thanks David for your effort.

Lazar
 

[david.macias · Accepted solution]

Ok, I think we're getting somewhere now. You're not adding a Live Report, these are specific reports which you import for PCCE and are labeled Live Reports. What you're trying to add is a stock report. There are two types of stock reports, Real Time and Historical.

Now, once you have your report running, save it. Ensure that you're bypassing the filter so every time you run it it immediately goes to the report section and not the selection section. Next, go to dashboards and create a new dashboard and add your report to it. Play around with the dashboard until it looks like you want it to look. Finally, get the URL for the dashboard and add this to Finesse.

david

[Lazar Obradovic]

Thanks David!

[Lazar Obradovic]

Hi David,

I have done everything what you said to me and I am receiving this error:

"There were issues rendering this gadget.
org.apache.shindig.common.xml.XmlException: The markup in the document following the root element must be well-formed. At: (3,2)"

You have my finesse layout in attachment.

do you have any clue what might be a problem?

I tried to change & with &amp;  and also tried with <![CDATA[http://www.mysite.com/page?id=1]]> format but nothing helps.

Code are passing XML validation.

Best Regards,

Lazar

[david.macias]

What happens when you open this up on your browser, do it in a private session and do not login to anything, just paste it and go to it and tell me exactly what you see.

https://XXXXXXXXX:8444/cuic/permalink/PermalinkViewer.htmx?viewId=BCA78A7E1000014C0003C57D3F57FB08&linkType=dashboard

david

[Lazar Obradovic]

Hi David,

except that I first must confirm exception I go strait to dashboard report.

You have prints in attachment.

Thanks,

Lazar

[Steve Galarza]

I am not sure if this issue has been resolved but...

You might get better results using a different browser such as IE. Also, adding a web server to host these links could be a better option as port 8444 (https) will be masked with port 80 (http). Let me know your thoughts.

[Lazar Obradovic]

Thanks Steve for Your help!

we resolved our problem with displaying CUIC reports using cisco dev help :)

https://developer.cisco.com/site/finesse/downloads/sample-gadgets/

and also https://communities.cisco.com/docs/DOC-45651 is good step by step explanation!

Best Regards,

Lazar