07-12-2012 10:08 AM - edited 03-14-2019 10:12 AM
Hi.
CAD don't start after upgrade cucm from 8.5 to 8.6. CAD work well before upgrade. After, when agents ccx start CAD they see warning window:
“Login failed due to a configuration error.
Please ask your system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the Administrator Guide.”
Agents are associated with ip phone and RM ccx admin associated with jtapi phone line.
During troubleshooting that error, I over associated ip phones and CTI ports with RM ccx admin, restart services CTIManager. It was unhelpful.
I attach last log from CAD client.
07-12-2012 10:29 AM
Did you upgrade the JTAPI client on UCCX? If not, log into UCCX and goto Subsytem > Cisco Unified CM Telephony > Cisco JTAPI Resync. Warning: this requires a restart.
Anthony Holloway
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07-13-2012 07:15 AM
yes, i upgrade JTAPI on client with CAD (install new from cucm) and resync JTAPI & database on uccx
then i restart uccx & uccm
it didn't help
07-13-2012 09:11 AM
Sorry, that's all I had. I'm bowing out.
Good luck and happy troubleshooting!
Anthony Holloway
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