Double counting calls

[Neal haas]

I have a script that is double counting calls in the reports. Anyone point out my failings in the script? Atleast I hope that it is my script and not the UCCX itself

1 phone call by me to an agent is reported as 2.

1 abandoned phone call by me is reported as 2.

I just dont want to say divid your counts by 2 to get the actual call volume.

Thanks                

[Jonathan Schulenberg]

At first glance I don't see a show-stopping issue in the script. Technically your Connected branch of the Select Resource should have an End step in it.

What report is showing this duplicate call? Can you attach a screenshot (with caller ID redacted)?

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